Frequently Asked Questions
Everything you need to know about bringing a piece of the Bluegrass State home.
What kind of Kentucky-made products do you offer?
We specialize in authentic Kentucky goods, ranging from world-famous bourbon-infused chocolates and specialty foods to artisan crafts, Derby-themed memorabilia, and custom gift baskets.
How do you ensure the freshness of food items during shipping?
All perishable items are packed with care using insulated materials and cold packs when necessary. We prioritize expedited shipping methods for food products to ensure they arrive at your door in peak condition.
Do you ship internationally?
Yes, we ship many of our non-perishable gift items globally. However, please note that certain alcohol-related products or food items may be restricted based on the destination country's customs regulations.
Can I create a custom gift basket?
Absolutely! We love helping customers curate the perfect gift. You can select individual items from our store and choose our 'Gift Wrapping' option at checkout, or contact our customer service team for a fully bespoke arrangement.
What is your return policy?
We want you to be 100% satisfied with your purchase. If an item arrives damaged or is not what you expected, please contact us within 15 days of receipt for a replacement or a full refund. Please note that food items are non-returnable unless damaged.
How can I track my order?
Once your order has been handcrafted and packed, you will receive a shipping confirmation email containing a tracking number so you can follow your Kentucky treasures every step of the way.